Last updated: July 2026

Who we are

BSM Cleaning Ltd ("we", "us") provides industrial and facilities cleaning services across the UK. Our address is 3 Claverhambury Rd, Waltham Abbey, Essex EN9 2BL. For anything relating to this policy or your personal data, call 01992 804256 or email sarah-bsm@outlook.com.

What information we collect

When you submit an enquiry through the forms on this website, we collect the details you provide: your name, phone number, email address, the service you're interested in, and any message you include about your site or job. Please don't submit sensitive personal information through these forms.

How we use your information

We use your enquiry details solely to respond to you — to answer your question, arrange a site survey, or provide a quote. We do not sell your information, share it with third parties for marketing, or add you to any mailing list without your consent.

Legal basis

We process enquiry information on the basis of legitimate interest (responding to a request you have made to us) and, where a job proceeds, to perform a contract with you.

How your information is handled

This website is hosted on Netlify, and form submissions are processed by Netlify's form-handling service before being delivered to our team by email. Netlify may process this data on servers outside the UK; details are in Netlify's privacy policy.

Third-party services on this site

The contact page includes an embedded Google Map, and this site loads fonts from Google Fonts. When these load, Google may receive technical information such as your IP address and may set cookies through the embedded map — see Google's privacy policy. Beyond this, the site itself does not set tracking or advertising cookies.

How long we keep your information

We keep enquiry details for as long as needed to deal with your enquiry and any resulting work, plus a reasonable period afterwards for our business records, after which they are deleted.

Your rights

Under UK data protection law (UK GDPR and the Data Protection Act 2018), you have the right to access the personal data we hold about you, to have inaccurate data corrected, to request deletion, and to object to or restrict our processing. To exercise any of these rights, contact us using the details above. If you're unhappy with how we've handled your data, you can complain to the Information Commissioner's Office at ico.org.uk.